Last updated March 14, 2024

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REFUND POLICY

Our refund policy is crafted to align with the rights of our customers, offering clarity and fairness in our refund practices. This policy differentiates between EU customers, who are entitled to specific rights under the EU consumer protection laws, and customers from outside the EU, for whom different refund conditions apply.

1. EU Customers: 14-Day Withdrawal Right

EU consumer protection laws provide a "cooling-off period," granting customers the right to cancel a remote contract within 14 days of entering into it, subject to the following conditions:

  1. Explicit Consent for Service Commencement: EU customers who consent for services to begin within the 14-day cooling-off period acknowledge their waiver of the full refund right once the service is completed. Full refund is subject to
  2. Handling Partially Completed Services: For services partially completed and then canceled within the cooling-off period, customers may be required to cover the cost for the service portion provided.
  3. Completed Services: If services are fully performed within the cooling-off period, following the customer's express consent, the customer may not be entitled to a refund.
  4. All forms of refund is subject to Specific Terms

2. Refund Process for EU Customers

  1. EU customers should submit refund requests via email, including invoice details, to [email protected].
  2. Requests will be processed within 14 business days, with notification of the decision sent via email.
  3. Approved refunds will be issued through the original payment method within two months of approval.

3. Non-EU Customers

For customers outside the EU, our policy does not accommodate refunds once a service has commenced or a product has been dispatched. We commit to ensuring the highest satisfaction and clarity before the purchase or service initiation to mitigate the need for refunds.

4. Specific Terms

Non-refundable Third-Party Payments: If the service involves payments to third parties (e.g., booking fees), these terms will be explicitly stated in our service agreement. The agreement will clarify the conditions under which these costs are recoverable if the service is canceled. Questions and Contact For inquiries about our refund policy, please contact us at [email protected].