Last updated March 14, 2024
Our refund policy is crafted to align with the rights of our customers, offering clarity and fairness in our refund practices. This policy differentiates between EU customers, who are entitled to specific rights under the EU consumer protection laws, and customers from outside the EU, for whom different refund conditions apply.
EU consumer protection laws provide a "cooling-off period," granting customers the right to cancel a remote contract within 14 days of entering into it, subject to the following conditions:
For customers outside the EU, our policy does not accommodate refunds once a service has commenced or a product has been dispatched. We commit to ensuring the highest satisfaction and clarity before the purchase or service initiation to mitigate the need for refunds.
Non-refundable Third-Party Payments: If the service involves payments to third parties (e.g., booking fees), these terms will be explicitly stated in our service agreement. The agreement will clarify the conditions under which these costs are recoverable if the service is canceled. Questions and Contact For inquiries about our refund policy, please contact us at [email protected].